Privacy Policy

Introduction

Toronto Game Expo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or attend our events.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

Personal information is data that can be used to identify you personally. We may collect the following types of personal information:

• Contact information (such as name, email address, mailing address, and phone number)
• Demographic information (such as age, gender, and occupation)
• Payment information (such as credit card details and billing addresses)
• Identity documents (when required for age verification or accreditation)
• Photos and videos (taken during our events with your consent)
• Information provided in customer service inquiries

Non-Personal Information

We may also collect information that is not personal information because it does not identify you personally. This may include:

• Browser and device information
• IP address
• Operating system
• Usage data (such as pages visited, time spent on pages, and navigation patterns)
• Referral source

How We Collect Information

We collect information in the following ways:

Direct Collection

Information you provide to us directly when you:

• Register for an account
• Purchase tickets
• Subscribe to our newsletter
• Fill out a form
• Participate in a survey
• Contact customer service
• Interact with us on social media

Automated Collection

Information collected automatically through:

• Cookies
• Web beacons
• Server logs
• Analytics tools

Third-Party Sources

We may receive information about you from third parties, such as:

• Business partners
• Subcontractors in technical services
• Payment processors
• Social media platforms (if you connect your account to our services)

How We Use Your Information

We may use the information we collect about you for various purposes, including:

• To provide and maintain our services
• To process ticket purchases and event registrations
• To send confirmations, updates, and important notices
• To respond to your inquiries and provide customer support
• To personalize your experience and deliver content relevant to your interests
• To send promotional materials and newsletters (with your consent)
• To improve our website, products, services, and event offerings
• To prevent fraudulent transactions and monitor against theft
• To administer contests, promotions, surveys, or other site features
• To comply with legal obligations

Information Sharing and Disclosure

We may share your information with the following parties:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

• Ticket processors
• Payment processors
• Email service providers
• Analytics providers
• Customer service providers

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

With Your Consent

We may share your information with third parties when we have your consent to do so.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Update

You can review and update your personal information by logging into your account or contacting us directly.

Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.

Cookies

Most web browsers are set to accept cookies by default. You can set your browser to reject cookies or to alert you when cookies are being sent. However, some parts of our services may not function properly if you disable cookies.

Data Protection Rights

Depending on your location, you may have additional rights under applicable data protection laws, such as:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to erasure of your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the information to Canada and process it there.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.